We collect information in the following categories:
1.1 Information You Provide Directly:
1.2 Information Collected Automatically:
1.3 Information from Third Parties:
We use the information we collect for the following purposes:
For users in the European Economic Area (EEA), the United Kingdom, and other jurisdictions that require a lawful basis for processing personal data, we process personal data on the following bases:
We do not sell your personal information. We may share information in the following circumstances:
4.1 Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, including:
All service providers are bound by confidentiality obligations and are contractually prohibited from using your information for purposes other than providing the contracted services.
4.2 AI Infrastructure Partners: AI Outputs generated by applicable iXzel Services may be processed by third-party AI model providers. User Content submitted to AI features may be transmitted to such providers subject to their applicable data processing terms.
4.3 Social Media Platforms: When you interact with iXzel social media accounts, your interactions are also subject to the privacy policies of the applicable social media platforms (e.g., Meta, X, LinkedIn, YouTube). iXzel does not control the data practices of those platforms.
4.4 Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our users or the public.
4.5 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
4.6 With Your Consent: We may share information for other purposes with your explicit consent.
5.1 We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Statement, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
5.2 Account data is generally retained for the duration of your active account plus a period of up to ninety (90) days following account deletion or termination, after which it is deleted or anonymized.
5.3 User Content may be recoverable for up to one hundred and eighty (180) days following deletion within a Service, after which it is permanently removed from our active systems. Residual copies in backup systems are purged on a rolling basis consistent with our backup retention schedules.
5.4 Financial and transactional records are retained as required by applicable tax and accounting laws, typically seven (7) years.
5.5 Newsletter and publication subscriber data is retained for as long as you remain subscribed. Upon unsubscription, your data is removed from active distribution lists promptly, subject to any legal retention obligations.
5.6 You may request deletion of your personal data at any time, subject to legal retention obligations. See Section 8 for your rights.
6.1 We implement industry-standard technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
6.2 No method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.
6.3 In the event of a data breach that is reasonably likely to result in harm to affected individuals, we will provide notice as required by applicable law.
7.1 We use cookies, web beacons, pixel tags, and similar tracking technologies (collectively, "Cookies") in connection with iXzel Services, including our software platforms, websites, and blogs.
7.2 Types of Cookies we use:
7.3 You may manage Cookie preferences through your browser settings. Disabling certain Cookies may limit functionality.
7.4 For EEA and UK users, non-essential Cookies are deployed only with your prior consent, which can be withdrawn at any time.
7.5 Third-party social media platforms may place their own tracking technologies when you interact with embedded social media content on iXzel websites or blogs. iXzel does not control these third-party tracking technologies.
Subject to applicable law, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact us as described in Section 13. We will respond to requests within the timeframes required by applicable law (generally thirty (30) days, with possible extensions).
9.1 California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
9.2 California residents may submit rights requests by contacting us as described in Section 13. We will verify your identity before processing requests. Authorized agents may submit requests on your behalf with appropriate written authorization.
10.1 iXzel Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13.
10.2 If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our systems.
10.3 If you believe we may have collected information from a child under 13, please contact us immediately at Support@ixzelgroup.com.
10.4 For Services that may be used by individuals aged 13 to 17, additional protections apply, including limitations on data sharing and targeted advertising as required by applicable law.
11.1 We are based in the United States. If you are located outside the United States, your personal data may be transferred to and processed in the United States or other countries that may not provide the same level of data protection as your home jurisdiction.
11.2 For transfers of personal data from the EEA, the United Kingdom, or Switzerland to the United States, we rely on appropriate safeguards including:
11.3 You may request additional information about the safeguards in place for international transfers by contacting us as described in Section 13.
12.1 iXzel Services, including blogs, newsletters, and social media content, may contain links to third-party websites and services. This Privacy Statement does not apply to those third-party properties, and we are not responsible for their privacy practices.
12.2 We encourage you to review the privacy policies of any third-party services you access through or in connection with iXzel Services.
14.1 We reserve the right to update this Privacy Statement at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this statement and, where required by law, by providing additional notice (such as by email or in-Service notification).
14.2 This Privacy Statement automatically applies to all new iXzel Services upon their launch or release, without amendment.
14.3 Your continued use of any iXzel Services after the effective date of any updated Privacy Statement constitutes your acknowledgment of the changes.
This Privacy Statement is governed by the laws of the State of New York, without regard to its conflict of laws principles. Disputes arising under this Privacy Statement are subject to the dispute resolution provisions in the Terms of Use, available at www.ixzelgroup.com.
This Privacy Statement is effective as of March 1, 2026, and applies to all iXzel Services in existence as of that date and all iXzel Services created or launched thereafter.